Transition

You will be able to access Maxxia Online once you have received your first ‘Your Benefit Summary’ email.

To help ensure a smooth and hassle free transition, employees are unable to transfer to Maxxia before the transition date, which will provided by Maxxia and your employer via email.

Your current salary packaging arrangements will transfer automatically to Maxxia using your current benefits and contribution amounts.

Maxxia’s transition emails will have the specific key dates of your transition, so check your inbox! (And possibly your junk/spam folder).

We aim to process payments for expenses like your Mortgage or Rent as quickly as possible and will usually clear within 24 hours of us making the payment.

Any remaining balances held with your current provider will be transferred to Maxxia. Once transferred, we will confirm this with you via email.

This includes balances for any novated lease, salary packaging card or other salary packaging arrangements you may have.

We recommend that while you have the opportunity, spend, claim or use as much of your balance held with your existing provider before transitioning to Maxxia.

Be aware that there may be a short period of time during the transition where you will not have access to your salary packaging balance.

Outstanding claim information (such as claims previously processed but not yet paid to you) may be transferred to your Maxxia salary packaging account.

You will be able to see the claim amount transferred on the Maxxia app and you’ll receive an email reminder when you are due to submit more claims to continue your reimbursement.

Fees are agreed upon between Maxxia and your employer for the provision of salary packaging services. You will receive an email — ‘Your Benefit Statement Summary’ — detailing your specific fees, so check your inbox (and possibly your junk/spam folder)

Maxxia will replace your current card/s with the Maxxia Wallet, which is our salary packaging tap-and-go smart card.
The Maxxia Wallet allows you to proactively spend funds for two benefits:

• Living Expenses – Electricity, phone and water bills, council rates, groceries, clothing, private travel (domestic and overseas), any household expenses and more!
• Meal Entertainment – Dine in eating at restaurants.

Wallet Charge:

The charge is $4.40 per benefit, per month (GST incl). This will be salary packaged and your deductions automatically increased to cover the charge.

The annual charge amount is calculated and then divided over your fortnightly income to be $2.04 per pay.

Each time you contribute your income to Maxxia, we request a small amount to pay the monthly Maxxia Wallet charge.

Please be aware that when we transition customers we sometimes do not have enough pay cycles to collect this amount from payroll before the payment is due. For this reason we may use part of your Maxxia Wallet payment to ensure the charge is paid during your first month with us.

This will only need to happen once, as after this we will have a full month to request the next Maxxia Wallet Charge.

You can choose to adjust your future contributions, or move funds from other benefits via Maxxia online or the Maxxia app, to replenish the charge amount.

Maxxia will simply re-establish the current arrangements you have with your previous provider automatically.

At Maxxia, we’re all about making your life easier. The Maxxia app makes accessing your account a breeze, with functionality designed to make claiming easy!

Get the Maxxia app today, here’s how.

Download from your app store

When viewing your budgets and payment information via the Maxxia app or Maxxia Online, don't worry if your closest pay is not visible, this just means we are too close to this date to send a request to your payroll.

The date you will see is the next available pay that we can request funds from and your contribution will simply begin from this date instead.

These timeframes are set by your employer to ensure they have enough time to process all requested changes for each pay period.

If your current novated lease is coming to an end your leasing consultant will call you to discuss your options, or feel free to give us a call on 1300 123 123.

A BP fuel card will be mailed to you at no charge. You may also wish to order a Caltex or Shell card, but please note that Caltex cards incur a $0.28 (inc GST) cost per transaction, and Shell cards incur a monthly surcharge of $0.99. To order an additional card please email transitions@maxxia.com.au.

Your BP Fuel card will be mailed to you once you have transitioned across. If you’ve requested a fuel card it should arrive via postal mail within one to two weeks. If you haven’t received it within two weeks, please contact Maxxia immediately to prevent any unauthorised activity.

1. BP Fuel Card

Within five business days of receiving your card, you’ll also receive a separate 4-digit PIN. (For security reasons, your PIN is sent separately.) You will need to use this PIN the first time you use your card. After this, you can change your PIN at the service counter at any BP station.

2. Caltex Fuel Card

Your StarCard will let you choose your own PIN. Simply follow these steps when using your card for the first time:

• Insert or swipe your fuel card and enter your odometer data.
• When prompted, pick and input a 4-digit PIN of choice and press enter. 
• Confirm your PIN by entering it a second time and pressing enter. 
• Your card’s PIN is now set up.
• Ensure your PIN is kept secure by not writing it down anywhere or storing it near your StarCard.

3. Shell Fuel Card

Your Shell Card will let you choose your own PIN. Simply follow these steps when using your card for the first time:

• Insert or swipe your fuel card and enter your odometer data.
• When prompted, pick and input a 4-digit PIN of choice and press enter. 
• Confirm your PIN by entering it a second time and pressing enter.
• Your card’s PIN is now set up.
• Ensure your PIN is kept secure by not telling anyone, writing it down anywhere or storing it near your Shell Card.
   

It is important that you maintain comprehensive motor vehicle insurance at all times throughout your lease. As the vehicle owner, the onus is on you to ensure continued cover.

If your novated lease was insured with your previous provider, it may expire on transition or at a future date in the short to medium term. Your insurer should send you a reminder closer to the expiry date — however, they may not, so it is important that you check.

In order to ensure your car is fully covered, and your lease is unaffected, you have a couple of options:

1. If you have your own insurance, or decide to arrange your own insurance, simply provide Maxxia with confirmation by sending an email to transitions@maxxia.com.au noting you have sourced your own insurance and confirm that it is current.

2. If you would like to arrange your insurance via an Allianz policy with Maxxia, please complete the Insurance Application Form provided here and the insurance policy application process will then commence.

At Maxxia we have a team of qualified mechanics — called our ‘Maintenance Team’ — who deal with service providers on your behalf whenever you need.

When you drop your car off for servicing or tyre replacement, simply let the supplier know Maxxia looks after your car and ask them to contact our Maintenance Centre on 1300 123 123.

Our qualified and experienced team will ensure:

• work meets the car manufacturer’s standards
• work carried out is reasonable and consistent with the age and condition of your car

• work covered by warranty is free, and
• labour and parts are supplied at competitive prices 

Our Maintenance Authorisation Team, will also organise payment directly from your Maxxia ‘My Car’ account. To ensure there are enough funds in your account, we recommend you regularly check your balance via Maxxia Online.

Please note, additional services carried out between scheduled services are not included in your budget. For maintenance work outside of your standard budget, please call us on 1300 123 123 to discuss.

It is important that you maintain Roadside Assistance coverage on the vehicle at all times throughout your lease.

If your Roadside Assistance was arranged by your previous provider, it may expire on transition. If you would like Maxxia to arrange your new Roadside Assistance please send an email to transitions@maxxia.com.au

Your previous provider may advise Maxxia that your current Roadside will cease, and in this case we will automatically add Maxxia’s Roadside Assistance for you, and confirm this via email communication. If in these circumstances you do not wish to take up this offer please send an email to transitions@maxxia.com.au asking us to cancel your Maxxia Roadside Assistance.

It is your responsibility to ensure your vehicle is registered at all times. You can pay for your registration and compulsory third party (CTP where applicable) with Maxxia in two ways:

1. Claim for Reimbursement
Pay for your registration lodge a claim through Maxxia Online or the Maxxia app, and we will reimburse you.

2. Direct Payment
Upload the unpaid registration invoice via Maxxia Online or the Maxxia app and we use your novated lease balance to pay directly via BPay. Please allow 10 business days for us to make the payment. Maxxia will not accept any liability arising from insufficient lead time for direct payments.

Claiming has never been easier! You can claim the following ways:

1. Claim for Reimbursement

Lodge your claim through Maxxia Online or the Maxxia app, and we will reimburse you for expenses you have already paid.

2. Direct Payment 

Upload the unpaid invoice and we will use your novated lease balance to pay the supplier directly. To ensure the supplier is paid on time, we recommend uploading the invoice up to 10 days in advance, this ensures the payment is cleared with the supplier prior to the due date.

Please note if you don’t have enough funds to pay for your claim, a Maxxia Customer Care Consultant will attempt to contact you.