Maxxia

My novated lease is ending soon, do I need to do anything?

My novated lease is ending soon, do I need to do anything?

If your current novated lease is coming to an end feel free to give us a call on 1300 123 123 or email us on [email protected] with the following information and a leasing consultant will give you a call:

• Current car make, model and registration
• Current lease end date
• Your best contact details, email and mobile.

A leasing consultant can help you with your options.

When will my Fuel Card/s arrive?

You will be issued a Shell and Ampol card at no cost and with no on-going monthly or transaction charges.

To order an additional card please email [email protected].

Fuel cards should arrive via postal mail a few days before your transition date. If you haven’t received it within a week of your transfer date, please contact Maxxia immediately to prevent any unauthorised activity.

Should your fuel cards not reach you in time for your next trip to the petrol station simply pay for the purchase and submit a claim for reimbursement using My Maxxia (app or online) or emailing [email protected].

The Shell fuel card can be used at over 1,600 locations including Shell, Reddy Express, OTR, Liberty, Westside and Mogas. Check the Viva Energy Fuel Finder Website for a comprehensive list of participating service stations

What do I do if my fuel cards don’t arrive?

Fuel cards should arrive via postal mail a few days before your transition date. If you haven’t received it within a week of your transition date, please contact Maxxia immediately to prevent any unauthorised activity.

Should your fuel cards not reach you in time for your next trip to the petrol station, please pay for the fuel, then submit a claim for reimbursement using the My Maxxia app or emailing [email protected].

How do I activate my fuel card(s)?

1. Shell Fuel Card

Your Shell Card will let you choose your own PIN. Simply follow these steps when using your card for the first time:

• Insert or swipe your fuel card and enter your odometer data.
• When prompted, pick and input a 4-digit PIN of choice and press enter.
• Confirm your PIN by entering it a second time and pressing enter.
• Your card’s PIN is now set up.
• Ensure your PIN is kept secure by not telling anyone, writing it down anywhere or storing it near your Shell Card.

2. Ampol Fuel Card

Your Ampol Card will let you choose your own PIN. Simply follow these steps when using your card for the first time:

• Insert or swipe your fuel card and enter your odometer data.
• When prompted, pick and input a 4-digit PIN of choice and press enter.
• Confirm your PIN by entering it a second time and pressing enter.
• Your card’s PIN is now set up.
• Ensure your PIN is kept secure by not writing it down anywhere or storing it near your Ampol Card.

What if I have a self-managed lease?

Employees with a self-managed lease(s) are responsible for their own budgeting and bill payments (including servicing), which are reimbursed once a claim has been submitted (provided there is a sufficient account balance).

We will set up your new Maxxia account using the budgets and balances provided to us by your previous provider. Please see our Fully Maintained Novated Lease vs Self-Managed Lease comparison for more information about novated leasing with Maxxia.

What happens to my comprehensive vehicle insurance?

It is important that you maintain comprehensive motor vehicle insurance at all times throughout your lease. As the vehicle owner, the onus is on you to ensure continued cover.

When a novated lease is transitioned, your current insurance will expire if you arranged it through your previous lease provider. If you arranged your own insurance, your policy will continue as is.

To ensure your vehicle remains insured if you arranged it through your previous lease provider, you have two options moving forward:

1. Switch to an Allianz policy administered by us- you must have received separate correspondence from Maxxia regarding this offer to take this option, or;

2. You can choose to source your own comprehensive car insurance on terms required by the lease provided you inform us.

Option 1: Continue to pay insurance premiums through your lease payments by switching to Allianz.

If you have received separate correspondence from Maxxia offering you Allianz insurance, and you’d like to take advantage of this offer, you don’t need to do anything. We do recommend, however, you thoroughly read the correspondence from us, and take any action accordingly. The terms and conditions of the Comprehensive Car Insurance cover offered by Allianz are set out in the Product Disclosure Statement (PDS).

Option 2: Source your own insurance, pay directly and claim back.

If you do not want to take out Comprehensive Car Insurance with Allianz, you will need to tell us and obtain alternative insurance in accordance with the terms of your lease. Once you have obtained your own insurance, you will need to provide us with confirmation of your new policy and arrange to submit a claim for reimbursement of that payment. As mentioned, you are required to be insured at all times throughout the term of your lease.

If you have received an offer from Maxxia re Allianz insurance, and you do not wish to automatically switch to Allianz for your Comprehensive Car Insurance, you must inform us via email to [email protected] before you transition to Maxxia.

What about my other car insurances?

If you have any other novated lease products or insurance products included in your novated lease such as “Scratch and Dent” or “Rim and Tyre” insurances you will need to confirm with your current provider if these will continue for the term of your finance arrangement or if they will cease.

These insurances do not transfer to Maxxia.

What happens to my Roadside Assistance?

If your previous provider have advised Maxxia that you have Roadside Assistance arranged through them, your cover will cease at the time of transition.

Maxxia can provide cover for you from the time of transition via our provider at $6.50 per vehicle, per month, so you now have two options:

• If you would like to keep this coverage  there is nothing you need to do, simply click here  to view our roadside assistance brochure and make sure our product suits your needs.
• If you would like to discontinue with our cover as you have your own, or our cover is not suited to you, please email [email protected] asap to advise us that you wish to cancel.

I’ve transferred to Allianz, where can I find more information about my cover?

For information about your Allianz cover, please visit www.maxxia.com.au/insurance/novated-lease.

How do I get my car serviced with Maxxia?

At Maxxia we have a team of qualified mechanics — called our ‘Maintenance Team’ — who deal with service providers on your behalf whenever you need.

When you drop your car off for servicing or tyre replacement, simply let the supplier know Maxxia looks after your car and ask them to contact our Maintenance Centre on 1300 123 123.

Our qualified and experienced team will ensure:

• work meets the car manufacturer’s standards
• work carried out is reasonable and consistent with the age and condition of your car
• work covered by warranty is free, and
• labour and parts are supplied at competitive prices

Our Maintenance Authorisation Team, will also organise payment directly from your Maxxia ‘My Car’ account. To ensure there are enough funds in your account, we recommend you regularly check your balance via My Maxxia (app or online).

Please note, additional services carried out between scheduled services are not included in your budget. For maintenance work outside of your standard budget, please call us on 1300 123 123 to discuss.

How do I pay my registration?

It is your responsibility to ensure your vehicle is registered at all times. You can pay for your registration and compulsory third party (CTP where applicable) with Maxxia in two ways:

1. Claim for Reimbursement
Pay for your registration lodge a claim through My Maxxia (app or online), and we will reimburse you.

2. Direct Payment
Upload the unpaid registration invoice via My Maxxia (app or online) and we use your novated lease balance to pay directly via BPay.

Please allow 10 business days for us to make the payment. Maxxia will not accept any liability arising from insufficient lead time for direct payments.

Please note if you don’t have enough funds to pay for your claim, a notification will be submitted to My Maxxia confirming payment has not been made, and a Maxxia Customer Care Consultant will attempt to contact you if the registration payment is due imminently

How to submit a novated lease claim

Claiming has never been easier! You can claim the following ways:

1. Claim for Reimbursement

Lodge your claim through My Maxxia, and we will reimburse you for expenses you have already paid.

2. Direct Payment

Upload the unpaid invoice and we will use your novated lease balance to pay the supplier directly. To ensure the supplier is paid on time, we recommend uploading the invoice up to 10 days in advance, this ensures the payment is cleared with the supplier prior to the due date.

Please note if you don’t have enough funds to pay for your claim, a Maxxia Customer Care Consultant will attempt to contact you.

How much are Maxxia’s fees?

Fees are agreed upon between Maxxia and your employer for the provision of salary packaging services. You will receive an email — ‘Your Benefit Statement Summary’ — detailing your specific fees, so check your inbox (and possibly your junk/spam folder).

What happens to my previous salary packaging card?

Maxxia will replace your current card/s with the Maxxia Wallet, which is our salary packaging tap-and-go smart card, your card will arrive a few days before your first pay day with Maxxia.

The Maxxia Wallet allows you to proactively spend funds for two benefits:

• Living Expenses – Electricity, phone and water bills, council rates, groceries, clothing, private travel (domestic and overseas), any household expenses and more!
• Meal Entertainment – Dine in eating at restaurants.

When will my Maxxia Wallet Mastercard arrive?

Your card will arrive within 5-10 business days, if your card has not arrived in this time frame, please take the following steps:

1. Register and log onto My Maxxia.
2. Check your contact and bank account details are correct, if they are incorrect please update these details through your ‘Profile settings’. Please note that requests/changes on My Maxxia (app or online) take 24 hours to be updated on to your account.
3. If the details are correct please contact [email protected].

How do I activate my Maxxia wallet Mastercard?

Ready to activate your card? It’s easy, simply click here and follow the prompts.

Can I use the one Maxxia Wallet card for multiple employers?

Yes. If you are concurrently working for multiple employers who salary package with Maxxia, you can use all your benefits on the one Wallet card. An individual fee for each benefit still applies.

How much is the Maxxia Wallet charge?

The charge is $4.40 per benefit, per month (GST incl). This will be salary packaged and your deductions automatically increased to cover the charge. The annual charge amount is calculated and then divided over your fortnightly income to be $2.04 per pay.

How do I pay the Maxxia Wallet charge?

Each time you contribute your income to Maxxia, we request a small additional amount to pay the monthly Maxxia Wallet charge. (This is before tax)

How will Maxxia setup my mortgage/rent/loan payments?

Maxxia will simply re-establish the current arrangements you have automatically.

We will continue to use the payment reference number provided to us by your previous salary packaging provider. To update or change your reference details, please email [email protected].

We also recommend you notify your current agent/rent/loan/mortgage provider that your payments will now be paid by Maxxia.

How do I claim?

At Maxxia, we’re all about making your life easier. My Maxxia (app or online) makes accessing your account a breeze, with functionality designed to make claiming easy!

With My Maxxia (app or online) you can claim for Living Expenses, Meal Entertainment, Novated Lease expenses and more.

Get the My Maxxia (app or online) today, here’s how.

Download from your app store

‎My Maxxia App - App Store‎
My Maxxia – Apps on Google Play

Confused by your pay-dates on My Maxxia (app or online)?

When viewing your budgets and payment information via My Maxxia (app or online), don't worry if your closest pay is not visible, this just means we are too close to this date to send a request to your payroll.

The date you will see is the next available pay that we can request funds from and your contribution will simply begin from this date instead.

These timeframes are set by your employer to ensure they have enough time to process all requested changes for each pay period.

Do I need to provide my bank details?

We will continue to use the bank details provided to us by your previous salary packaging provider. If you need to update your bank details you can do so via My Maxxia (app or online), once you have received your first ‘Your Benefit Summary’ email.

When will I have my first pay with Maxxia?

Maxxia’s transition emails will have the specific key dates of your transition, so check your inbox! (And possibly your junk/spam folder).

When will I receive my Maxxia payments?

We aim to process payments for expenses like your Mortgage or Rent as quickly as possible and these will usually clear within 24 hours of us making the payment.

What happens to my remaining balances?

Any remaining balances held with your current provider will either be transferred to Maxxia or returned back to you via your payroll. This will be confirmed via Maxxia’s transition emails, so please check your inbox! (And possibly your junk/spam folder).

If balances are transferred to Maxxia, we will confirm this via email. If balances are to be returned to you via your payroll, either your previous provider or your employer will let you know.

This includes balances for any novated lease, salary packaging card or other salary packaging arrangements you may have.

We recommend that while you have the opportunity, spend, claim or use as much of your balance held with your existing provider before transitioning to Maxxia.

Be aware that there may be a short period of time during the transition where you will not have access to your salary packaging balance.

What if I had a partially paid claim?

Outstanding claim information (such as claims previously processed but not yet paid to you in full) may be transferred to your Maxxia salary packaging account.

You may be able to see the claim amount transferred on My Maxxia and you’ll receive an email reminder when you are due to submit more claims to continue your reimbursement.

How do I log in to My Maxxia (app or online) account?

You will be able to access My Maxxia (app or online) will be able to access My Maxxia once you have received your first ‘Your Benefit Summary’ email.

How do I get the My Maxxia (app or online)?

You can access My Maxxia once you have received your first ‘Your Benefit Summary’ email.

Registering for the My Maxxia is simple.

• Visit my.maxxia.com.au, or download the My Maxxia from your preferred app marketplace
• Select 'I don't have a My Maxxia login yet'
• Complete the steps to register your new, secure login
• Log in and start getting more from your benefits

Can I transition to Maxxia sooner?

To help ensure a smooth and hassle free transition, employees are unable to transfer to Maxxia before the transition date, which will be provided by Maxxia and your employer via email.

How will my salary packaging arrangements be transferred to Maxxia?

Your current salary packaging arrangements will transfer automatically to Maxxia using your current benefits and contribution amounts.

You don't need to call Maxxia to setup your account. Your salary packaging and/or novated lease information will be provided to us directly.

My transition is close to the end of FBT year, will this affect my salary packaging?

If your transition occurs near of over the EOFBTY (Jan-March) Maxxia will reset your deductions automatically based of your annual allowable cap limit. Any balances remaining on your wallet card at the end of the FBT year will carry over and form part of the next FBT Years cap limit.

If possible, you must reduce your Maxxia Wallet card balance to zero by 31 March to get the most out of your money this FBT year. If you’re running out of ideas, you could use your Maxxia Wallet card to buy a gift voucher. This will help clear the balance on your Wallet, but you can use the voucher at a later date.

The balance from your Maxxia Wallet can also be claimed via My Maxxia (app or online).