Support Hub
Welcome to the My Maxxia Support Hub
More Convenience, More Control
Welcome to your one-stop shop for all things My Maxxia. Whether you're looking to navigate the My Maxxia apps, manage your benefits, or troubleshoot an issue, our Support Hub is here to empower you with the tools and information you need. Explore our video guides, comprehensive resources, and detailed FAQs to make the most out of your My Maxxia experience.
Video guides
Guides
Account Management
Update your contact details
Updating your contact details ensures that we have the most current information to reach you regarding your salary packaging account.
Update security/login details
Updating your account and login details helps maintain the security of your account and can make accessing the app more convenient.
Update your bank account
Updating your nominated bank account changes where reimbursements, claims, and all other salary packaging funds are sent.
Claiming benefits
My Maxxia Wallet Card
Activate Your Card
Get your My Maxxia Wallet Card ready for use in just a few simple steps.
Reporting Wallet card fraud
Report Wallet card fraud to help protect your account from unauthorised transactions and initiate the process of investigating and potentially refunding fraudulent charges.
Report Wallet card as lost, stolen, or damaged
Report your Wallet card as lost or stolen to protect your account and initiates the process of getting a replacement card.
Estimate your tax savings
Estimating your tax savings helps you understand the potential financial benefits of your current salary packaging arrangements.
View Wallet transactions
Viewing your Wallet transactions allows you to keep track of all the transactions made using your Wallet card.
Salary packaging
Track your salary packaging benefits
Tracking your salary packaging benefits allows you to monitor your current benefit allocations, usage, and remaining balances throughout the FBT year.
Add Maxxia Wallet to your benefits
Adding a Maxxia Wallet to your living expenses or meal entertainment benefits allows you to access your salary packaged funds for everyday expenses using Maxxia Wallet.
Stop salary packaging
Stopping salary packaging will end all current packaging arrangements and deductions from your salary.
Novated Lease
Track your novated lease running costs
Tracking your novated lease running costs helps you monitor expenses related to your leased vehicle and ensure you're staying within your budgeted amounts.
Make a benefit change
Making a benefit change allows you to add a new benefit or adjust your current salary packaging benefits, either by changing the allocated amount or removing the benefit altogether.
View novated lease overview
Viewing your novated lease overview provides you with comprehensive information about your leased vehicle, contract terms, and associated running costs.
Adjust cap
Adjusting your cap allows you to modify your chosen cap amount and cap utilisation against the corresponding cap limit.
Frequently Asked Questions
Do I have to use the app, or website, or both? Will they have the same functionality?
Why is Maxxia changing your digital experience?
This isn't an upgrade - it's a transformation from uncertainty to clarity. My Maxxia delivers the control, transparency, and efficiency that salary packaging customers have been desperately seeking.