Report Wallet card as lost, stolen, or damaged

What does this do?

Reporting your Wallet card as lost, stolen, or damaged helps protect your account and initiates the process of getting a replacement card.

Accessing your Wallet settings

Go to your Wallet settings, which can be found at the bottom of your dashboard. The “Wallet” text will be accompanied by a wallet icon. Follow this link to access your Wallet settings.

Reporting the card and ordering a replacement

1. From your Wallet settings, follow the “Manage card” link.

2. Select “Report lost, stolen or damaged”.

3. Follow the prompts to cancel your card and request a new one

Important note

If your card was stolen, consider changing your PIN and reviewing recent transactions for any unauthorised activity.