Maxxia Wallet

What is the Maxxia Wallet Mastercard?

The Maxxia Wallet Mastercard is a smartcard that allows you easy and convenient access to your salary packaging funds, 24 hours a day. Your Maxxia Wallet Mastercard will allow you to:

• Manage both salary packaging and Meal Entertainment benefits through one Mastercard
• Tap and go, with Mastercard Tap & Go™ technology
• Access real time balances and account information with My Maxxia

How does 2 benefits on 1 Mastercard work?

Your Maxxia Wallet houses both the living expenses and Meal Entertainment salary packaging benefits, meaning you will only carry one Mastercard for all your salary packaging needs.

When you use your card, the card’s integrated smart chip will identify which benefit is applicable and charge that account.

For example, if there’s not enough money in your Meal Entertainment benefit, the card will take it from the living expenses benefit.

What account should I select when at the checkout?

When making a payment with your Maxxia Wallet, you should select the Credit account.

How can I view my account balances?

You can view your account balances and transaction history at any time via the My Maxxia.

How much is the Maxxia Wallet Mastercard charge?

The charge is $4.40 per benefit, per month (GST incl). This will be salary packaged and your deductions automatically increased to cover the charge. International transaction fees and disputed transaction fees also apply. Please refer to the Wallet’s Product Disclosure Statement for more information.

Is this charge on top of my current Maxxia benefits fee?

Yes, this charge is in addition to the existing Maxxia administration fee.

Can I have an additional card?

Yes, you can order additional cards for spouses and other family members, which will be linked to your Maxxia Wallet benefits. There is a charge of $1.10 per benefit, per month (GST incl) for each additional card.

Can I link the Maxxia Wallet to my smartphone use tap and pay functionality?

Yes – First you need an active Maxxia Wallet card then simply open the Maxxia app, select ‘Manage Wallet Card’ from your dashboard and follow the prompts to add a card to your device.

How do I get the My Maxxia app?

The Maxxia app can be downloaded onto a smartphone via the Apple Store® or Google Play™.

I’ve forgotten my Maxxia Wallet Mastercard’s PIN – what should I do?

Simply head along to our card provider's page to change your PIN or recover your old one.

What should I do if my Maxxia Wallet card is lost or stolen?

Lost or stolen cards must be reported to Maxxia by calling +61-1300-123-123. A replacement card will be issued within 5 – 10 business days.

What is the Everyday Deals program?

The Everyday Deals program allows Maxxia Wallet Mastercard holders to maximise their spending through discounts at 100sof merchants across Australia. All you need to do is use your Maxxia Wallet card to make purchases at participating retailers.

How do I get Everyday Deals?

You must have an active Maxxia Wallet Mastercard Card to use the program.

Is there a fee for Everyday Deals?

There is no administration fee charged by Maxxia to use Everyday Deals.

How do I get the discount?

Simply use your card online or in-store at participating merchants. The discount will be automatically applied.

How quickly will my discount be applied?

Most offers will be applied within 1-3 business days. Some discounts may be subject to a cooling off period. In these cases, the time frame for delivery of the offer will be communicated, along with the offer terms and conditions.

How do I enrol in the program?

You don’t need to do a thing. All Maxxia cardholders within this program are automatically enrolled on activation.

Where do I find the offers?

Check the My Maxxia app for participating merchants.

Please note that merchant discounts are subject to change and are correct as at the date displayed.

Can the offers change?

Yes, offers can change often. Please check the app before making a purchase to see if an offer is still valid. Sometimes, merchants may remove their offers from the program. New merchants are frequently added to the program and discount amounts for different merchants can vary. Hospitality rates tend to change more frequently.

What happens if I receive a discount in error?

If you believe you have not received a discount that was on the app, please contact us.

What happens if I don’t receive a discount I am entitled to?

If you believe you have not received a discount that was on the app, please contact us.

How do I opt-out of the program?

There is no opt-out process. You will be enrolled in the rewards program for as long as you hold an active Maxxia Wallet Mastercard.

Who is EML?

EML is the card issuer of your card. EML is also the provider of the Everyday Deals program.