Rollover Gift Card

What is the Rollover Gift Card?

The Rollover Gift Card is a prepaid Mastercard issued by EML Payment Solutions Limited, ABN 30 131 436 532, AFSL 404131 (EML), the issuer of your Maxxia Wallet (Salary Packaging Card). It allows you to use the balance from your Wallet living expense account to purchase a Rollover Gift Card, giving you an additional 13 months to spend these funds once your current benefit period ends.

Is the Rollover Gift Card available for all salary packaging benefits?

No. The Rollover Gift Card is only available for Wallet living expense benefits.

It cannot be used for Meal Entertainment benefits or any other salary packaging categories. To purchase a Rollover Gift Card, the funds must come from your Wallet living expense benefit account.

When can I purchase a Rollover Gift Card?

The Rollover Gift Card is an option when:

• you are approaching the end of the FBT year, or
• you are leaving employment and still have funds available in your Wallet living expense benefit account.

Who is eligible to receive the email offer?

The Rollover Gift Card is new for customers in 2026, and we are currently offering it to eligible customers who have a living expenses Wallet balance of $500 or more at the time we assessed eligibility.

If you are not eligible to receive the email offer, you still have the flexibility to use your Maxxia Wallet to spend any available funds on everyday items such as groceries or fuel, prepay bills, or purchase retail gift vouchers before 31 March.

Why was I not contacted?

If you did not receive a communication, it may be because your living expenses balance was below $500 at the time we assessed eligibility, you’ve opted out of receiving marketing materials, your card is locked due to Know Your Customer (KYC) requirements, or you salary package the Maxxia Wallet Mastercard with multiple employers.

Where can I find the Terms and Conditions?

To view the Rollover Gift Card Terms and Conditions, please visit https://info.emlpayments.com/rollover-gift-card

Can I choose between a digital and physical card?

You may see one or both of the following options:

• Digital Card: Issued immediately. You can add the Digital Card to your mobile wallet for use with Apple Pay, Google Pay or Samsung Pay. Fee: $6
• Physical Card (includes a Digital Card): A Digital Card will be issued to you immediately and a Physical Card sent by post. You can add the Digital Card to your mobile wallet and start using it while your Physical Card is on its way. Your card details will become available to enter directly at checkout for online purchases only once you have received and activated your Physical Card. Fee: $10

Card fees are GST-inclusive and will be deducted from your Wallet living expense balance at the time the card is purchased.

Are there any minimum or maximum limits on the card?

Yes.

To purchase a Rollover Gift Card, a minimum balance of $20 is required. This amount includes the card purchase fee, which is deducted first, with the remaining balance loaded onto the card.

Each Rollover Gift Card can hold a maximum value of $2,500. If your Maxxia Wallet living expense balance exceeds this amount, multiple cards will be issued. A separate card fee will apply to each card – $6 for digital cards and $10 for physical cards (which include a digital card).

Where can I use the card?

You can use the Rollover Gift Card at any merchant that accepts Mastercard prepaid cards, just as you already use your Maxxia Wallet (Salary Packaging Wallet Card) for living expenses.

Please note that some merchants may not accept prepaid cards or their spending categories may not be eligible.

Can I use the card overseas?

Yes. A 2.99% foreign currency conversion fee applies to all transactions in foreign currencies.

Can I spend more than the balance on the card?

No. Transactions cannot exceed the available balance. If a merchant allows split payments, you may pay the remaining amount using another payment method.

What option should I select when paying in store using a Physical Card?

When making an in-store purchase using a Physical Card, please swipe your card and select ‘Credit’ at the point-of-sale terminal.

Why didn’t my Physical Card work when I tapped the terminal?

Physical Rollover Gift Cards do not support contactless (tap-and-go) payments.

Before making your first purchase, you’ll need to activate your card (see ‘Delivery, activation and refunds’ for instructions)

For instore purchases, swipe your card at the terminal, select 'Credit', and enter your PIN.

Can I withdraw cash or reload the card?

No. The Rollover Gift Card cannot be used to withdraw cash and cannot be reloaded after it has been issued.

How do I make online purchases with my Rollover Gift Card?

You can make online purchases in one of the following ways:

• Using your mobile wallet, if the online store supports Apple Pay, Google Pay or Samsung Pay
• Entering card details directly at checkout.

For digital cards, you can view your card details in the Get My eCard app:

• Open the Get My eCard app
• Tap the card image to view your card number and expiry date
• Tap the card again to view the CVV (security code)

Note: If you purchased a Physical Card (which includes a Digital Card), the card details will become available to enter directly at checkout for online purchases once you have received and activated your Physical Card.

How do I access my digital card?

You’ll receive an SMS from EMLrollover with a link to access your Digital Card. You’ll be prompted to download the Get My eCard app. Once logged in, your Digital Card will automatically appear in the app and can be added to your mobile wallet.

How do I download the Get My eCard app?

You can download the Get My eCard app from the app stores below:

• Apple App Store (iOS)
• Google Play Store (Android)

How do I check my balance and transactions?

You can view your balance, transactions and expiry date in the Get My eCard app or at https://sam.emerchants.com.au.

You can also contact EML Customer Support on 1300 739 889.

Can I change or reset my PIN?

Yes. You can change or reset your PIN at any time through the Get My eCard app. Alternatively, you can reset your PIN online here.

How long are the funds valid for?

All Rollover Gift Cards issued in March 2026 will have an expiry of April 2027, after which time any remaining funds in the Rollover Gift Card will be forfeited at 12:00 AM (AEDT) on 1 May 2027. The expiry date appears on the Physical Card or in the Get My eCard app for Digital Cards. Expiry dates cannot be extended.

When will I receive my card?

• Digital Card: You’ll receive an SMS with instructions on how to access your digital Rollover Gift Card once your purchase is complete.
• Physical Card (includes a Digital Card): You’ll receive your Physical Card by post. Please allow up to 15 business days for delivery. In the meantime, you can use your Digital Card for purchases via Apple Pay, Google Pay or Samsung Pay. Your card details will become available to enter directly at checkout for online purchases only once you have received and activated your Physical Card.

Do I need to activate the card?

• Digital Cards: No activation is required. Once accessed via the Get My eCard app, you can add the card to your mobile wallet and start using it.
• Physical Cards (includes digital): Yes. Your Physical Card(s) remain inactive while they are being delivered and must be activated before use. To activate your card, follow the instructions provided with the card. You’ll need to enter the External Account ID (EAID) printed on the back of the card and verify your identity with a one-time password (OTP) sent to you via SMS.

Where can I find the External Account ID (EAID)?

The External Account ID (EAID) can be found on the back of your Physical Card in the top left-hand corner. This is a 9-character alphanumeric code and is required to activate your card.

Can I get a refund on the card or purchases?

Purchase of the Rollover Gift Card itself is non-refundable and cannot be redeemed for cash. Any refunds for items purchased with the card are subject to the merchant's policy and are typically credited back to the card.

What should I do if my card is lost, stolen or damaged?

Contact EML Customer Support immediately on 1300 739 889 so the card can be cancelled and any remaining balance protected.

We are unable to refund any funds held on cards that have been misused, lost, stolen or damaged. If the balance is spent or stolen before the card is cancelled, those funds cannot be recovered and any corresponding transactions cannot be disputed.

If you request a replacement card and funds are on the card at the time it is cancelled, a new card can be issued. A replacement fee will be deducted from the remaining balance: $6 for a Digital Card and $10 for a Physical Card.

The replacement card will retain the original expiry date.

Who do I contact if I need help?

For any issues with purchasing, accessing, activating or using your Rollover Gift Card, contact EML Customer Support on 1300 739 889.

To view the Rollover Gift Card Terms and Conditions, please visit https://info.emlpayments.com/rollover-gift-card