Absolutely. However we are encouraging customers to try and self-serve via the Maxxia app and Maxxia Online in the first instance, or visit our FAQ pages to see if their question already has an answer online.

This will help ease any unnecessary call congestion.

As we get busier, our phone wait-times can grow, so we encourage you to try our LiveChat function. Simply go to Maxxia.com.au and click on Maxx, the bearded fellow at the bottom right of the screen.

You’ll be chatting directly with one of our Customer Care Consultants in no time.

• Log into the Maxxia app
• Select the menu in the top left main screen
• Select ‘Profile’

The Maxxia app / Maxxia Online dashboard provides a full breakdown of your available funds.

• Log into the Maxxia app
• Select the menu in the top left main screen
• Select ‘Transactions’

• Log into the Maxxia app
• Select ‘make a claim’ from the dashboard
• Find out more about claiming at maxxia.com.au/claims

• Log into the Maxxia app
• Select the menu in the top left main screen
• Select ‘Cap tracker’^#

Good news, the ATO is now allowing some takeaway and home delivered meals for our Meal Entertainment customers.

The new provisions will allow takeaway and home delivered meals to be purchased from restaurants that would normally accept your Maxxia Wallet card, if you were able to dine in.

This includes some meals ordered through delivery platforms such as Deliveroo, Menulog and Uber Eats, where they deliver for the permitted restaurants.

You can use your Maxxia Wallet card or claim via the Maxxia app, it’s up to you.

• Log into the Maxxia app
• Select the menu in the top left main screen
• Select ‘Transactions’

Your salary packaging arrangements will need to be closed if you are no longer employed.

Simply contact us at info@maxxia.com.au (please ensure your email includes three points of identification i.e. Full Name, Employer, Mobile Number), we will initiate the closure of your account and you will receive a confirmation email.

If you’d like you can also lodge a request via Maxxia Online under ‘Contact’ and select ‘Stop Packaging’.

Check your contributions via the Maxxia app and Maxxia Online, if your reduced pay still covers the amount requested by Maxxia, there is nothing you have to change.

If it does not cover the full contribution amount you can reduce your Maxxia contribution by lodging a request via Maxxia Online, under ‘Contact’, select ‘Make a change to your package’.

You can make a change to your salary packaging benefits at Maxxia Online, and this includes your mortgage payments. You can cease your mortgage payment deductions for now, and reinstate when you return to paying your mortgage by contacting us. In the meantime, you may choose to salary package another benefit, such as the Maxxia Wallet Mastercard, which can be used for living expenses like utilities, groceries etc.

If you are experiencing hardship in maintaining your novated lease payments, please contact us as soon as possible so we can look at the available options.

Every circumstance is different, so we will need to assess your situation to know what options would best suit your individual needs. 
The easiest way to contact us is to send an email to mycarassist@maxxia.com.au and put in the email subject line - Novated Lease COVID -19 payment support. 

Please include your name, employer and briefly describe your situation. We will then contact you as soon as possible with the next steps.

A novated lease is an agreement between your employer, the financier and yourself. Now that you are no longer employed, that agreement must be ended. Please contact Maxxia and we will advise you of the next steps and ensure that we maximise the remaining balance in your account . We have been advised by our Financiers that they are working on providing customers in your situation a lease payment pause of up to 6 months. If you then get a new job in the future, and the employer allows you to novate your vehicle, you may be able to transfer the lease to the new employer.

Not necessarily, please send an email to mycarassist@maxxia.com.au with COVID-19 Financial support in the subject line. Please ensure your email includes three points of ID in the email body; for example, employer, full name and date of birth. A dedicated COVID support consultant will call you and go through your options.

Financiers will communicate with Maxxia the outcome of your application for a lease payment pause, but if you do get confirmation of this pause, please share with your dedicated support consultant.

You may still be eligible for a lease payment pause with your financier, please send an email to mycarassist@maxxia.com.au with COVID-19 Financial support in the subject line. Please ensure your email includes three points of ID in the email body; for example, employer, full name and date of birth. A dedicated COVID support consultant will call you and go through your options.

You may be eligible for a lease payment pause with your financier, please send an email to mycarassist@maxxia.com.au with COVID-19 Financial support in the subject line. Please ensure your email includes three points of ID in the email body; for example, employer, full name and date of birth. A dedicated COVID support consultant will call you and go through your options.

The Lease Protection Insurance policy offered by Maxxia provides cover subject to the terms of the policy, this includes if you have lost your job involuntarily as a result of the COVID-19 crisis. If you have a Lease Protection policy and you wish to enquire about or lodge a claim, please email Coverforce who manage the claims on vic_claims@coverforce.com.au or call 1800 986 445.

The Lease Protection Insurance policy offered by Maxxia provides cover subject to the terms of the policy. If you have been stood down, then your Lease Protection Insurance does not apply as you are still employed. You can however seek to have your lease payments paused. Please send an email to mycarassist@maxxia.com.au with COVID-19 Financial Support in the subject line. You will be provided with a support consultant who will work with you and provide you all options available to you.

No, policies can only be purchased at the commencement of the lease – you cannot purchase a policy mid-lease.

If you’re commencing a novated lease during the Stage 4 period, call us to discuss vehicle delivery options.

No – unless it’s an emergency or critical repair. Logbook and scheduled servicing are not permitted. Where emergency repairs are required, we encourage you to visit the nearest available service centre.